Valuing your feedback. In September 2020 we sent out our annual survey to clients and staff for feedback on our performance and our services. Feedback is really important from the surveys we send out as not only does this show us where we are hitting top marks but also on any areas that our staff and clients feel need some…
Learning is key. This week, our staff have been fortunate enough to have an online talk, assessment and demonstration on PEG, mic- key button and pump training. This was carried out for us by the nurses at Abbott. As a training like this one would normally be provided in person with a practical, Abbott have adapted to the current times…
Compliance and up-to-date Policies & Standards is important to us.. We have recently invested in a multi-year membership to the full policies and compliance suite from QCS (Quality Compliance Systems), industry leaders in the field of care policies and standards. This will provide us with fast access to up-to-date policies and procedures whilst ensuring we remain compliant with ever changing regulatory standards. Both…
The COVID-19 pandemic raised challenges for our clients, their families and the staff that look after them. As a provider of essential care this is not something that can be put on hold! To ensure that we can still provide care effectively and safely in line with the current government guidelines, we have been working around the clock to make…
Each one of us has an important role to play in promoting equality and diversity. We respect our service users all as individuals and each with their own distinguishing traits. At Equicare we always strive to make sure our client’s diverse needs are met and ensure they have fair and equal access to all our services. Strong equality and diversity…
We are always looking at new and innovative ways to keep out staff current with the latest training and best practice, Offering key learning opportunities is important to help get the best out of our staff. Working in partnership with both established on-line training companies and local bespoke trainers who can provide hands on training, we want to ensure that…