Our 2025 Care Survey Results Are In!
A huge thank-you to both our clients and our incredible staff for taking part in this year’s surveys. Your feedback helps us grow, improve, and continue delivering care we can all be proud of.
What Our Clients Say
✨ Many rated our carers as professional, respectful, and understanding.
✨ Most clients would recommend our services to others.
✨ Carers were praised for punctuality, attentiveness, and building positive relationships.
✨ The majority feel their allocated care hours meet their daily needs
Client-Led Improvements for 2025
Stronger and clearer communication from the office.
More consistent rotas with a reliable backup pool.
Exploring ways to give families access to carers’ daily notes again.
What Our Staff Say
✨ Staff feel proud to make a real difference in clients’ lives.
✨ Many said they always feel recognised and valued at work.
✨ Our team believes in delivering safe, compassionate, high-quality support.
✨ A strong sense of teamwork and belonging was highlighted.
Staff-Led Improvements for 2025
Weekly team briefings to boost communication and support.
Rota improvements and support for staff affected by travel delays.
Clearer pathways for progression and additional training opportunities.
We’re Growing — Together
We’re committed to using your feedback to continue improving our service, supporting our staff, and enhancing the care experience for every family we work with.
If you have more suggestions, please feel free to call, email, or speak to a member of the management team. We’re here to listen.
